Refund Policy

Effective Date: November 22nd, 2025

At Resuply, we are committed to providing reliable, high-quality water and beverage supply services for caterers, event planners, and corporate clients. This Refund Policy explains how refunds, cancellations, and adjustments are handled for all bookings made through our platform.

1. 1.⁠ ⁠Eligibility for Refunds

Refunds may be issued under the following conditions:

• Order Cancelled by Customer (Before Dispatch)
• Order Cancelled by Customer (Before Dispatch).
• 50% refund if cancelled 24–48 hours before delivery.
• No refund for cancellations made less than 24 hours before delivery.
• Order Cancelled by Resuply

If Resuply cancels an order due to operational issues or product unavailability:

• Customer receives a full refund or may choose a rescheduled delivery at no extra cost.

2. Non-Refundable Situations

Refunds will not be issued if:

• Products have already been dispatched for delivery.
• Delivery was attempted but failed due to:
• Wrong or incomplete address
• Customer not available at location
• Inaccessible venue
• Products were damaged after successful delivery.
• Customer ordered the wrong quantity and the order has been processed.

3. Partial Refunds

Partial refunds may apply if:

• Product quantity delivered differs from the quantity ordered.
• Some items are unavailable and customer accepts a partial delivery.

In such cases, Resuply will refund the difference within 3–7 business days.

4. Delivery-Related Issues

If delivery is delayed due to reasons within Resuply’s control, customers may request:

• Delivery rescheduling at no cost
• A partial refund (case-by-case basis)

Delays caused by factors outside our control, such as weather, traffic, or road closures, are not refundable.

5. How to Request a Refund

To request a refund:

• Email: [insert email]
• Include:
  • Order ID
  • Customer name
  • Reason for refund request
  • Proof of payment (if applicable)
  • Any supporting evidence (if applicable)

Our team will review your request and respond within 24–48 hours.

6. Refund Timeline

Approved refunds will be processed within:

• 3–7 business days for card or online payments or bank transfer

Processing time may vary depending on your bank or payment provider.

7. Mode of Refund

Refunds will be issued using the same payment method used for the original order, unless otherwise agreed.

Changes to This Policy

Resuply may update this Refund Policy at any time. The updated version will be posted on this page with a revised “Last Updated” date.

8. Contact Us

If you have any questions or concerns about these terms, please contact us at hello@Resuply.ng.